Terms and conditions

Terms and Conditions

Effective Date: April 24, 2026
Website: Mission-B2B.com
Company: Mission B2B (“Mission B2B”, “we”, “us”, “our”)

1. Acceptance of Terms

By accessing this website, requesting a proposal, purchasing services, or engaging Mission B2B, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services.

2. Services

Mission B2B provides business-to-business growth services, which may include:

  • Lead generation
  • Appointment setting
  • Outbound prospecting
  • Sales development support
  • CRM support
  • Email outreach campaigns
  • Strategy consulting
  • Other related marketing or sales services

Specific deliverables, pricing, timelines, and campaign scope will be outlined in a separate proposal, service agreement, or invoice.

3. No Guaranteed Results

While we use commercially reasonable efforts and industry best practices, Mission B2B does not guarantee:

  • A specific number of leads
  • Revenue increases
  • Closed sales
  • Meeting conversion rates
  • Response rates
  • Market outcomes

Results depend on many factors beyond our control, including offer quality, pricing, competition, sales process, industry demand, and client responsiveness.

4. Client Responsibilities

Clients agree to provide timely cooperation, including:

  • Accurate business information
  • Access to necessary systems or accounts
  • Timely feedback and approvals
  • Prompt follow-up with qualified leads
  • Compliance with applicable laws and regulations

Delays caused by the client may impact timelines and performance.

5. Fees and Payment

Unless otherwise agreed in writing:

  • Fees are quoted in Canadian Dollars (CAD) or U.S. Dollars (USD)
  • Invoices are due upon receipt or within stated payment terms
  • Late payments may incur interest of 2% per month (24% annually) or the maximum permitted by law
  • Deposits and setup fees are non-refundable once work has begun

Failure to pay may result in suspension of services.

6. Refund Policy

Due to the time, labour, and custom nature of our services:

  • Payments for completed work are non-refundable
  • Monthly retainers are non-refundable once the billing period begins
  • Refunds, if any, are at our sole discretion unless otherwise required by law

7. Intellectual Property

Unless otherwise agreed:

  • Client-owned materials remain property of the client
  • Mission B2B retains ownership of internal systems, templates, frameworks, scripts, and methodologies
  • Upon full payment, clients receive a limited right to use deliverables created specifically for their campaign

8. Confidentiality

Both parties agree to keep confidential any non-public business, financial, strategic, or technical information shared during the engagement.

This obligation survives termination of services.

9. Acceptable Use

Clients may not use our services for unlawful, deceptive, fraudulent, abusive, or spam-related activities. We reserve the right to terminate services immediately if misuse occurs.

10. Third-Party Platforms

Campaigns may involve third-party tools such as email providers, CRM systems, LinkedIn, ad platforms, or scheduling software.

We are not responsible for:

  • Third-party outages
  • Account restrictions
  • Policy changes
  • Data loss caused by third parties

Use of those services may also be governed by their own terms.

11. Limitation of Liability

To the maximum extent permitted by law, Mission B2B shall not be liable for:

  • Lost profits
  • Lost opportunities
  • Indirect or consequential damages
  • Business interruption
  • Data loss

Our total liability for any claim shall not exceed the amount paid by the client to Mission B2B during the three (3) months preceding the claim.

12. Indemnification

You agree to indemnify and hold Mission B2B harmless from claims arising out of:

  • Your misuse of services
  • Your breach of these Terms
  • Your violation of laws or third-party rights
  • False or misleading materials supplied by you

13. Termination

Either party may terminate ongoing services according to the notice period stated in the service agreement. If no separate agreement exists, either party may terminate with 30 days written notice.

Outstanding balances remain payable.

14. Website Content

All website content, branding, graphics, text, and materials are owned by Mission B2B unless otherwise stated. No reproduction or commercial use without written permission.

15. Privacy

Use of our website and services may involve collection of personal or business information. Please review our Privacy Policy for details.

16. Governing Law

These Terms shall be governed by the laws of the Province of Ontario and the laws of Canada applicable therein.

17. Changes to Terms

We may update these Terms at any time. Updated versions become effective upon posting to this website.

18. Contact Information

Mission B2B
Website: Mission-B2B.com
Email: See contact form below

By using this website or engaging our services, you acknowledge that you have read and agree to these Terms and Conditions.

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